Frequently Asked Questions
AZ-Smokes.net comes with great low prices on high quality cigarette brands you can find around. Our store’s goal is to provide all our customers with genuine cigarettes and professional customer care service. Be ready to get real shopping experience and receive prompt help from our qualified team. We do guarantee the high quality of our cigarettes and the professionalism of our staff.
Every product we have available in stock is 100% original. Don’t even question if our cigarettes are genuine. The freshness and quality of each cigarette is guaranteed. Try our products and convince yourself.
AZ-Smokes.net provides each smoker with genuine cigarettes at incredible cheap prices you can ever find on the cigarette market. We are regularly cooperating with our trustful suppliers in order to get lowest prices possible. Moreover, we gained popularity amongst our customers as we proved to be reliable and trustworthy.
Yes, it is 100% in accordance with the law to buy cigarettes from the Internet. We respect and comply with postal regulations when it comes to size or weight of product. Moreover, only customers over 18-21 years are allowed to place orders in our store, depending upon state or region.
Yes, our prices are lower comparing to other online stores, as we are determined to collaborate with our suppliers and get the most affordable prices possible. We always think first about our customers trying to fulfil their requirements regarding price and products.
Gladly for our customers we don’t have minimum buying limitation but for maximum quantity of your first order you may be asked to abide by few restrictions.
Our store aims to help customers save their money on shipping. Our shipping & handling fee is $10.00 per carton.
You are welcome to use VISA credit cards; E-check payment and Bank Wire transfers.
In case you experience any problem with your package or product, feel free to contact the customer service and your order will be reshipped in a timely manner or you will get the money for your product back. However, please note if the customer asserts he will initiate a charge back, our store will not allow him to make further purchases and his payment information details will be forwarded to processing agencies.
We ship our orders by Registered Mail and a signature may be required when the order is received.
Once the order is placed in our store, the customer will receive his order detail confirmation by e-mail. You can check the status of your purchase anytime by visiting the Online Order Status page.
Our delivery time frame is 2- 4 weeks (usually 15 business days).
In very rare cases your package may arrive with delay due to uncontrolled circumstances. However, if your parcel doesn’t arrive in time, we kindly ask you to let us know and we will promptly initiate tracking procedures on our part. It may take by 10 days to investigate the location of your parcel and if you still don’t receive it, we’ll arrange a reshipment or refund you the money for the non-delivered cigarettes.
Please, note sometimes a signature may be required on your part, once the parcel arrives to your place. Only the delivery worker can decide if the signature is really needed, depending on such circumstances as weather conditions or other reasons. In case you were not home when the notice was left, please make acquainted with its content regarding the package’s pick up.
We ship orders in separate packages in order to avoid seizures at customs. Be sure, once you receive the first parcel, the others will reach you shortly.
All the e-mails we receive are answered within 24 hours. If you claim you didn’t receive any reply within 2 business days, please check if our messages are not blocked and try to get in touch with us using alternative e-mail address.
Feel free to contact us anytime you need information regarding your order or other inquiries at support@az-smokes.net or call us directly at our toll free number and we will give you our best assistance.