Delivery Policy

As soon as your order is placed and processed, it will be shipped within 24 hours by Registered Mail.

Even if it is not obligatory to sign for your package upon delivery, the carrier makes the decision whether to require for a signature. This depends on such circumstances as location, weather location and other considerations. In case you were not home when the notice was left, please make acquainted with its content regarding the package’s pick up.

Please, note that your address, our address and the information related to the content for the Postal Authorities will be the only notes written on your package.

Delivery Time Frame

Our delivery time frame is 2- 4 weeks (usually 15 business days)..

In very rare cases your package may arrive with delay due to uncontrolled circumstances. However, if your parcel doesn’t arrive in time, we kindly ask you to let us know and we will promptly initiate tracking procedures on our part. It may take by 10 days to investigate the location of your parcel and if you still don’t receive it, we’ll arrange a reshipment or refund you the money for the non-delivered cigarettes.

Please, note sometimes a signature may be required on your part, once the parcel arrives to your place. Only the delivery worker can decide if the signature is really needed, depending on such circumstances as weather conditions or other reasons. In case you were not home when the notice was left, please make acquainted with its content regarding the package’s pick up.

We ship orders in separate packages in order to avoid seizures at customs. Be sure, once you receive the first parcel, the others will reach you shortly.

Delivery Cost

Our store aims to help customers save their money on shipping. Our shipping & handling fee is $10.00 per carton.

Delivery Guarantee

Our purpose is to keep our customers always content with the price and product.

Feel free to contact us if you do not receive your order in time.

Note, due to such circumstances as customs processing or weather conditions, the arrival of your purchase may be delayed for a short period of time. Thus, you should check with your local Post Office if the parcel is not kept there.

Be sure our customer support team will provide you with all the necessary information regarding your purchase. If you have doubts regarding the quality product, or maybe the received items are wrong don’t hesitate to contact us immediately.

However, if our customers place orders by mistake, choose wrong brand, enter different shipping address or make any other errors, we don’t take responsibility for these issues.

Track your order online:

The status of your order can be checked by clicking here.
(Enter your e-mail address and the order number provided in the order confirmation e-mail you received).

Feel free to contact us anytime you need information regarding your order or other inquiries at support@az-smokes.net or call us directly at our toll free number and we will give you our best assistance.